Many Faces, One Man

I helped maintain the Novell servers until designing and implementing the migration to Microsoft which I now maintain. I handle help desk requests from the administration and faculty. I configured, maintained, and troubleshot the Cisco switches, routers, wireless access points, and firewall until they were replaced. I now manage our Extreme Networks switches and wireless as well as our Meraki firewall. I previously maintained a FreeRADIUS server to help control our wireless network in the early days of our wireless deployment. I maintain numerous Microsoft Servers, both physical and virtual, with different roles and keep our client machines up to date. We retired our VMware ESXi hosts and have moved completely to Microsoft Hyper-V. I try to ensure as much redundancy as I can to limit downtime and outages. We have a hybrid Azure Active Directory, currently with primarily hybrid joined machines. We are starting to deploy Azure only laptops managed with Intune.

I troubleshot and repaired any computer, network, or printer problems, maintained an FTP server, kept a Windows 2003 Server updated and protected, as well as manipulated and processed mailing list data files for bulk mail discount rates for clients. I also handled telephone calls from clients.

I rang customers up for purchases and answered questions on products as well as kept products stocked in the coolers and on the shelves. I was also in charge of discovering inventory problems.

I evaluated the client's hardware, repaired, and upgraded or downgraded systems to meet client's specifications. Leased items would be restored to manufacturer's specifications and returned to the manufacturer.

I troubleshot computer and network systems and also repaired equipment and systems on site as quickly and efficiently as possible.

I troubleshot, repaired, upgraded, and installed computer and network systems in the school district both during and after school hours.